What are your delivery fees?
You’ll be pleased to learn that we offer free shipping to all customers on the UK mainland and in the Scottish Highlands. If you place your order before 3:00pm, Monday to Friday (excluding Bank Holidays), you’ll benefit from next working day delivery.
How long does it take to process orders?
We aim to process all orders as quickly as possible. In most cases, if your order’s received before 3:00pm on weekdays, you can expect next-day delivery, Monday to Friday. If you place your order at weekends or on Bank Holidays, it will be processed the very next working day.
Do you deliver across the entire UK?
Yes, absolutely, and if your address is on the UK mainland or in the Highlands of Scotland, delivery for most items is free of charge. If we anticipate there will be any problems with your delivery, we’ll contact you when your order’s placed or as soon as possible afterwards.
I’ve had a problem with my delivery, what now?
We’re extremely sorry to hear that. Although quite rare, we do know that on occasion, items can be damaged while in transit. Please drop us a line to (email), with an uploaded photo of the damage if possible, and we’ll deal with the issue as quickly as possible.